‘Online Monitoring’: The Consumer Goods Giant Looks to Exploit Vaseline’s Viral TikTok Trend.
Originally found over 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline might not appear as an clear candidate for social media algorithms.
Yet the brand’s emergence as a viral TikTok topic has positioned it at the vanguard of an advertising revolution, in which large companies are spending big on content creators and devoting less capital to promoting products in conventional outlets.
A Journey from Drilling to Digital
Originally produced in the 1870s by chemist Robert Cheeseborough, who saw laborers applying to their skin with a byproduct of the drilling process. Currently, a wave of amateur-created clips have documented the product’s widespread use in “everyday tips”.
Promoted as a fix for dirty sneakers or making fragrance last longer, as well as a fix for creaky hinges. Users have even applied it to stop the scourge of snack dust adhering to hands.
Capitalising on the Conversation
Spotting its digital renaissance, executives at the multinational enhanced the tricks by having their research teams evaluate the claims and letting the content creators in on the results.
Suggestions that it lessened the burn from hot food on the lips were given the thumbs up. This was also the case for ideas it could lengthen scent duration and rejuvenate purses. Proposals that it might brighten smiles or make eyelashes longer were disproven.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has persuaded leaders to ramp up funding for content creators.
This monitoring of online platforms to inform business strategy has been dubbed “social listening”. The company's chief executive, recently appointed, has suggested it is aiming to spend 50% of its massive marketing spend on platform-based material.
Adapting to New Consumer Habits
A leading Unilever executive, who is leading the online push, said the company was simply adapting to new ways of engaging audiences. She said interacting online “without dampening the fun” was essential.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, since the era of community gossip and discussing household products.
“There’s this moving away from a one-to-many model, where we would just send out ads … Today, it's numerous dialogues, diverse communities. The evolution of platform algorithms means that these audiences appear specific, yet they are vast.
“Ensuring your product is discussed by users, mentioned by individuals, this builds credibility and connection. Influencers are vital for this. We are expanding this endorsement system.”
A Seismic Media Shift
The strategy reflects seismic changes happening in audience habits, with younger consumers spending more time on apps like TikTok and Instagram than traditional TV, print, or radio.
The shift is reflected in declines in TV and print advertising. Within the United Kingdom, ad revenues for leading TV channels have fallen by more than £600m in real terms since 2019.
The Creator Economy Boom
This further signifies a merging of functions as large companies almost become production houses themselves, partnering with numerous influencers to promote their goods.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and their time is increasingly on digital video and image apps than they are watching live TV or reading print.
“A lot of brands are telling us people trust recommendations from the creators they engage with compared to commercial messages. That’s a consistent trend.”
He added firms may also cut expenditures by targeting content creators over big traditional media campaigns, which also enables easier content adjustment to test effectiveness.
The approach is growing. Promotional expenditure on the creator economy is growing fourfold quicker than total media spending. Stateside, it has more than doubled since 2021 and is projected to reach substantial figures in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, experts said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to drive countrywide discourse.
The executive noted: “Among the most effective advertising investments is still events like the Super Bowl. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”